Shipping policy

We ship to US addresses only. Our products ship from our fulfillment partners' warehouses, which may be located outside the United States. Orders are processed within 1–2 business days.

Free tracked shipping: delivered in 8–15 business days in total, from order to your door. The estimated delivery window is shown on each product page and at checkout. Questions about import fees? Email support@keptbyrose.com before you order.

Holiday cutoffs: The last order dates for Christmas and Valentine's Day delivery are shown on our homepage and product pages. Orders placed after a cutoff are not guaranteed to arrive before the holiday.

Delays: If we can't ship your order within the time stated (or within 30 days if no time was stated), we'll email you before that deadline with a revised shipping date and the option to cancel for a full refund. If you cancel, or if we can't ship at all, we refund you promptly, within 7 business days.

Tracking: A tracking link is emailed when your order ships. Please double-check your address at checkout; we aren't responsible for delays caused by an incorrect address, but we'll help redirect the package where the carrier allows it.

Lost or missing packages: If tracking hasn't updated for 10 days, or your package shows as delivered but you can't find it, email support@keptbyrose.com within 14 days of the expected delivery date. Please check with neighbors and your local post office first. We'll open a carrier investigation and, if the package is confirmed lost, reship it or refund you.

Title and risk of loss pass to you when the carrier delivers the package to the address you provided.